Services and Support
RetailSmart in partnership with IRI offers
services and support, with many years experience in consultancy and
development. We work with you in partnership so your team will gain the
knowledge, software systems and analytical capabilities to strategically
leverage market intelligence and measurably increase your profits. Our
objective is to provide you with specialist, unbiased advice along with
practical assistance to enable you to carry out your business more
effectively and efficiently.
RetailSmart Consulting Services includes several types
of implementation and integration services:
Merchandising Consultancy
- Product Presentation & Imaging
- Customised Apollo Solutions
- Market Assessment & Category Allocation
- Category, Competitor & Brand Evaluation
- Layouts for General Trade Presentations
- Pack Design & Shelf Impact Analysis
- New Product Launches
CUSTOMER SUPPORT
Service isn't just about helping you solve problems,
it's a whole lot more and the team at RetailSmart are not only serious
about providing great service but committed to developing a centralised
resource environment for our customers. Some of the services we provide:
Same Day Response Telephone Support
We will get back to you regarding any issue within the
same day. If we can't solve the issue in the same day, then we will
inform you and keep you updated until a resolution is found.
Telephone support hours for the UK 9am - 5pm. You can
contact support on: 01344 746 222
Your dedicated Account Manager offers field based
support for software upgrades, technical issues, software information
and strategic category and space management initiatives and business
planning.
Telephone Field based support on 01782 557 277 or
contact your account manager by mobile.
Our links to support contacts through our
international partner network means that if your issue cannot be
resolved with us here, our global network will lend a hand, however
technical or complex the issue may be.
Tracking
All issues that are processed with the Apollo Support
Team are logged in our support database. So when you call - expect to be
asked some questions. This is to ensure that we have the correct details
required to process your request fast. We will also follow up by calling
you to confirm that your issue has been rectified.
Imaging Consultancy Service
Our imaging service isn't only limited to Apollo Vivid
Imaging. We produce all the design and layout for RetailSmart
presentations, websites and marketing material. This service can also be
extended to our clients through consultancy.
Specialists in :
Visual Merchandising Software
Nielsen Space planning software
Galleria Space planning software
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